Privacy Policy
Last updated: 19 October 2026
We respect your privacy and treat your health information as confidential. This page explains what information we collect, why we collect it and how we protect it.
Information we collect
- Contact details: name and phone number.
- Visit details: the patient's name and age if they are a family member, the address and area, the service needed and the time.
- Health information you share with us, such as a description of the condition, reports and medicines, and the results of tests we carry out.
- Your messages and calls with us on WhatsApp or by phone.
Why we use it
- To confirm your booking and send the right staff to your home.
- To provide medical care, write prescriptions and reports, and follow up on the patient.
- To send test results and contact you about your request.
- To improve our services. We never use your health information for advertising.
Who sees your information
- Only the staff caring for you and the Max Health coordination team.
- We do not sell or share your information with anyone else, unless you ask us to, such as when transferring a patient to a hospital, or the law requires it.
- We use trusted services to run the website, receive requests and communicate, such as WhatsApp, Telegram and Cloudflare, only for that purpose.
Payments
- Payment is by Qi Card, ZainCash or cash. We do not see or keep your card numbers; they are handled by the payment provider.
Protecting and keeping information
- We protect your information and limit access to those who need it to provide the service.
- We keep information for as long as needed to provide care and follow-up and to meet our legal obligations.
Your rights
- You can ask to see, correct or delete your information by messaging us on WhatsApp.
Changes to this policy
- We may update this policy and show the date of the latest update at the top of this page.